meo maxi Support

meo maxi Support
    Overview

    Front view

    Reset button
    Air quality light
    Status light
    USB-C power port

    Back view

    Sim access
    Screw position

    Power Choice

    USB-C
    Unroll the supplied cable
    Connect to monitor
    Connect to an AC adapter (5V/1A)

    Lights

    ● Air Quality light

    LED colour Health impactCO2 level (ppm)
    GreenSafeBelow 800
    YellowModerate800 to 999
    OrangeSlightly Unhealthy1000 to 1499
    RedUnhealthyAbove 1500

    ● Status light

    StatusNormalError
    Monitor statusWhite (2 seconds)Pink (blinks 5 times)
    Cellular connectionBlue (2 seconds)Purple (blinks 3 times)

    Note: Above LED colours and CO2 levels are the default settings. LED colours and CO2 levels can be customized in the advanced Settings by the admin.

    Package Content

    • meo maxi monitor
    • USB-C Cable
    • Wall Mount
    • Activation Card
    • Installation Guide
    Activation

    You can register either

    ● with your smartphone, or

    ● with your computer

    with your smartphone

    Create an organisation (aka SignUp)

    1. Scan the QR code of the Activation card, with your smartphone camera or any QR code scanner
      – OR –
      Open a browser on app.meo.life
    Click on “Create an organisation”
    2. Click on “Create an organisation”
    Enter your email address
    3. Enter your email address
    Click on “Send verification email” to get the verification link
    4. Click on “Send verification email” to get the verification link
    Check new email from meo, and click on “Complete Sign Up”
    5. Check new email from meo, and click on “Complete Sign Up”
    Fill in the Organization and user credentials (A, B1, and B2)
    6. Fill in the Organization and user credentials (A, B1, and B2)
    Click on "Create the Organisation" and wait for few seconds for dashboards generation
    7. Click on “Create the Organisation” and wait for few seconds for dashboards generation
    Your organisation is now created. Please wait for dashboards to be created.
    8. Your organisation is now created. Please wait for dashboards to be created.
    You will be redirected to the page above, to activate new monitors within your organisation.
    9. You will be redirected to the page above, to activate new monitors within your organisation.

    Activate new monitors

    Click on “Add a monitor”
    1. Click on “Add a monitor”
    Allow to use your camera on the browser If you do not want to use your camera to scan a QR code, skip to Step 4, to enter the activation code manually
    2. Allow to use your camera on the browser If you do not want to use your camera to scan a QR code, skip to Step 4, to enter the activation code manually
    Scan your QR code (only if you allowed your camera in the previous step)
    3. Scan your QR code (only if you allowed your camera in the previous step)
    Enter the Monitor activation code found on the Activation card It’s already filled if you used your camera to scan the Activation QR code.
    4. Enter the Monitor activation code found on the Activation card It’s already filled if you used your camera to scan the Activation QR code.
    Enter the area name where you want to place your monitor
    5. Enter the area name where you want to place your monitor
    Click on “Create: [area name]”
    6. Click on “Create: [area name]”
    Optional: Click on “Set from my location” if you want to set your current smartphone location for this monitor
    7. Optional: Click on “Set from my location” if you want to set your current smartphone location for this monitor
    Allow to use your location on the browser
    8. Allow to use your location on the browser
    Click on “OK” to add this monitor
    9. Click on “OK” to add this monitor
    Congratulations! Your monitor is now added to your organisation.
    10. Congratulations! Your monitor is now added to your organisation.

    Remarks:

    1. Repeat “Activate new monitors” steps for each new monitor to register
    2. Power the meo maxi up at the respective areas to start recording data

    ⇪ Back to top ⇪

    with your computer

    Create an organisation (aka SignUp)

    1. Open a browser on app.meo.life
    Click on “Create an organisation”
    2. Click on “Create an organisation”
    Enter your email address
    3. Enter your email address
    Click on “Send verification email” to get the verification link
    4. Click on “Send verification email” to get the verification link
    Check new email from meo, and click on “Complete Sign Up”
    5. Check new email from meo, and click on “Complete Sign Up”
    Fill in the Organization and user credentials (A, B1, and B2)
    6. Fill in the Organization and user credentials (A, B1, and B2)
    Click on Create the Organisation and wait for few seconds for dashboards generation
    7. Click on Create the Organisation and wait for few seconds for dashboards generation
    Your organisation is now created. You will be redirected to the page above, to activate monitors within your organisation.
    8. Your organisation is now created. You will be redirected to the page above, to activate monitors within your organisation.

    Activate new monitors

    Click on “Add a monitor”
    1. Click on “Add a monitor”
    Allow to use your camera on the browser If you do not want to use your camera to scan a QR code, skip to Step 4, to enter the activation code manually
    2. Allow to use your camera on the browser If you do not want to use your camera to scan a QR code, skip to Step 4, to enter the activation code manually
    Scan your QR code
    3. Scan your QR code
    Enter the Monitor activation code found on the Activation card It’s already filled if you used your camera to scan the Activation QR code.
    4. Enter the Monitor activation code found on the Activation card It’s already filled if you used your camera to scan the Activation QR code.
    Enter the area name where you want to place your monitor
    5. Enter the area name where you want to place your monitor
    Click on “Create: [area name entered]”
    6. Click on “Create: [area name entered]”
    “Set from my location” on a computer is much less accurate than on smartphone. And it might not reflect the true location of the monitor when in use. Input the location coordinates manually if you really need them.
    7. “Set from my location” on a computer is much less accurate than on smartphone. And it might not reflect the true location of the monitor when in use. Input the location coordinates manually if you really need them.
    Click on “OK” to add this monitor
    8. Click on “OK” to add this monitor
    Congratulations! Your monitor is now added to your organisation.
    9. Congratulations! Your monitor is now added to your organisation.

    Remarks:

    1. Repeat “Activate new monitors” steps for each new monitor to register
    2. Power the meo maxi up at the respective areas to start recording data

    ⇪ Back to top ⇪

    Installation

    Placed at 1 to 2 meters height, either

    ● on a desk, or on a shelf, with meo brand looking upward

    ● or attached to a wall with its provided wall mount (see below)


    What to prepare:

    Parts

    meo maxi monitor

    Wall mount

    Tools (not included)

    Pencil

    Driller

    Wall plug

    Wall screw

    Cross screwdriver


    Video Demonstration:

    Instructions (also available on video captions):
    1. Unscrew the screw holding the monitor back plate
    2. Slide the wall mount as shown
    3. Screw back the wall mount to the monitor
    4. Bring the monitor with wall mount to the drilled wall location
    5. Screw the monitor to the wall with a suitable screw for the wall type

    You are all set!

    Advice:

    ●DO NOT cover the monitor

    ●DO NOT place it near any heat sources

    ●Avoid placing near air supply, e.g air-conditioner’s inlet

    Share Access
    • Only the Admin can share access with other users

    1. Click on “Organisation Setup” / “Users”
    2. Click on “Invite”
    3. Enter the email of the user you want invite, and …
    4. Select the role for that user: Viewer or Admin
    RightViewerAdmin
    View dashboards✔✔
    Modify monitors settings✔
    Manage alerts settings✔
    Share access✔
    1. Make sure the “Send invite email” is turned ON
    2. Click on “Submit”

      Congratulations! An invitation email has been sent to the user. They have 1 day to enroll.
    Reset

    Use a paperclip or a sim extraction tool, by pressing the reset button

    IntentionAction required
    RebootPress once, then release
    Advanced Settings

    To achieve customization and energy saving on settings, Advanced Settings feature is introduced for users to customize some other settings for their meo maxi.

    Note: Advanced settings are only available to admin only

    Colors (applies to monitor only)

    Define 4 different colors for the Air Quality LED at 3 different CO2 ppm level

    Energy savings

    1. Measurement Interval
      → how frequent environment is measured
      Example: If 10 minutes is selected, meo maxi monitor will measure every 10 minutes.

      Also see “Sending interval”
    1. Sending interval
      → how frequent the measured data is sent to meo cloud, in absence of CO2 event. This impacts dashboard visualisation (in absence of CO2 event)
      Example: If 6 hours is selected, without any CO2 events within that period, meo maxi will send the stored measurements at the end of the 6 hours.
    1. CO2 event threshold
      → the minimum CO2 concentration that forces sending, ignoring the Sending interval.
      Example: If 800 ppm is selected, as soon as CO2 level gets above 800 ppm, all previously stored data are sent to meo cloud. While CO2 is above 800 ppm, the Sending interval will be ignored, and only Measurement interval will prevail.
    2. Settings update interval
      → how frequent the setting changes are updated on meo maxi monitor.
      Example: If 12 hours is selected, any changes of the advanced settings are updated within the next 12 hours.
    3. Reboot interval
      → how frequent the meo maxi monitor reboots
      Example: If 1 day is selected, the monitor will reboot every day.

    Auto settings are the default settings for all meo maxi at the factory. Based on the power mode you are using, meo maxi has different advanced settings. The purpose is to extend the operating  time when the monitor is battery-powered. 

    Advanced SettingsAuto
    USB-poweredBattery-powered
    Measurement interval3 mins5 mins
    Sending interval1 hour6 hours
    CO2 event threshold500 ppm800 ppm
    Settings update interval1 hour24 hours
    Reboot interval1 day7 days

    Opening hours

    1. Opening hours
      → Opening hours of your organisation. This impacts dashboard visualisation (Covid Risk (CO2) and exposure calculation). Only data within opening hours will be used for exposure calculation and the Covid Risk (CO2) visualisation.

      Example: If your organisation opens from 8:30am to 4:30pm, you can just fill in the first two timeboxes, deleting the third and the fourth, like below:

      If your organisation opens from 8:30am to 6:00pm and has a mid-day break from 12:00pm to 2:00 pm, you can fill in all the four timeboxes, like below:

      Note: Data between 12:00pm to 2:00 pm will not be shown in dashboards (Covid Risk (CO2) and all exposure calculation).
    2. Time zone
      → define the time zone where you place the meo maxi
    3. Holidays country
      → define the holiday of your meo maxi. This impacts dashboard visualisation (Covid Risk (CO2) and exposure calculation).
    Alerting

    Alerting is designed to notify users based on the alert rules. meo has two default alert rules: 

    1. CO2 is above 800 ppm
    2. monitor(s) cannot send data (i.e. disconnected or low network coverage).

    The alerts will work only for the monitor(s) added to the organization and with the Mandatory Configuration completed. Furthermore, Additional Configuration is available: changing language to French, change CO2 threshold, change evaluation duration.

    Note: If you haven’t added any monitors, please move to the “ Activation” tab.

    Mandatory Configuration:

    1. Click on the Alerting icon on the left of the dashboard
    2. Click on “Contact points”
    2. Click on “Contact points”
    3. Click on “Edit contact point”
    3. Click on “Edit contact point”
    4. Click on the "New contact point type"
    4. Click on the “New contact point type”
    5. Click on “Contact point type” to select how you would like to receive the alert
    5. Click on “Contact point type” to select how you would like to receive the alert
    6. We recommend “Email” as the contact point type
    6. We recommend “Email” as the contact point type
    7. Enter the recipient email in the “Addresses”
    7. Enter the recipient email in the “Addresses”
    8. Click on “Save contact point”
    8. Click on “Save contact point”
    9. Your contact point is now set
    9. Your contact point is now set

    That’s it. The Alerting is now configured.

    Additional configuration:

    Changing language to French:

    Click on the Alerting icon on the left of the dashboard
    1. Click on the Alerting icon on the left of the dashboard
    Click on the arrow right “>” next to the folder “En”
    2. Click on the arrow right “>” next to the folder “En”
    Click on the arrow right “>” next to the alert rule that you would like to change the language
    3. Click on the arrow right “>” next to the alert rule that you would like to change the language
    You should see “lang=en” in the labels, indicating the language of this alert rule is in English. To change it to be in French, click on the “Edit”
    4. You should see “lang=en” in the labels, indicating the language of this alert rule is in English. To change it to be in French, click on the “Edit”
    (ONLY for alert rule named CO2) Scroll to the section “4 Add details for your alert”, for example change the “in” of the “Description” to “dans”. If you want to have your own message, feel free to include it in this “Description” section.
    5. (ONLY for alert rule named CO2) Scroll to the section “4 Add details for your alert”, for example change the “in” of the “Description” to “dans”. If you want to have your own message, feel free to include it in this “Description” section.
    Scroll to the bottom of the page and replace “en” by “fr” Note: ONLY “fr” in small letters works!
    6. Scroll to the bottom of the page and replace “en” by “fr” Note: ONLY “fr” in small letters works!
    Click on “Save and exit”
    7. Click on “Save and exit”
    A notification “Rule “CO2” updated” appears at the top-right corner.
    8. A notification “Rule “CO2” updated” appears at the top-right corner.

    Repeat Step 1 to Step 8 (except 5) for the other alerts rules.

    Changing threshold of the CO2 alert rule:

    Click on the Alerting icon on the left of the dashboard
    1. Click on the Alerting icon on the left of the dashboard
    Click on the arrow right “>” next to the folder “En”
    2. Click on the arrow right “>” next to the folder “En”
    Click on the arrow right “>” next to the alert rule that you would like to change the language
    3. Click on the arrow right “>” next to the alert rule that you would like to change the language
    Click on the “Edit”
    4. Click on the “Edit”
    Scroll to the middle part “condition”, then change the value “800” to the threshold you would like to set. Note: Please DO NOT edit any settings apart from the value, any other changes may lead to alert failure!
    5. Scroll to the middle part “condition”, then change the value “800” to the threshold you would like to set. Note: Please DO NOT edit any settings apart from the value, any other changes may lead to alert failure!
    Scroll down to the section “4 Add details for your alert”, then change the value “800” to the threshold you set in Step 5.
    6. Scroll down to the section “4 Add details for your alert”, then change the value “800” to the threshold you set in Step 5.
    Click on “Save and exit”
    7. Click on “Save and exit”
    A notification “Rule “CO2” updated” appears at the top-right corner.
    8. A notification “Rule “CO2” updated” appears at the top-right corner.

    Changing duration of the alert:

    To change the duration of the alert, please kindly go through the following concepts.

    1. Evaluation interval time: How often the alert will be evaluated
    2. Evaluation lasting time: Once condition is breached, alert will go into pending state. If it is pending for longer than this time, an alert will be sent.

    By default, the Evaluation interval time and Evaluation lasting time of the CO2 > 800 alert rule are 2 minutes and 10 minutes respectively. This indicates that the system will evaluate whether the CO2 is above 800 ppm every 2 minutes. Once the CO2 is above 800 ppm for the next 10 minutes, then an alert will be sent.

    As for the “No data” alert rule, the Evaluation interval time and Evaluation lasting time are 10 minutes and 7 hours respectively. 

    To change the duration of the alert rule,

    Click on the Alerting icon on the left of the dashboard
    1. Click on the Alerting icon on the left of the dashboard
    Click on the arrow right “>” next to the folder “En”
    2. Click on the arrow right “>” next to the folder “En”
    Click on the arrow right “>” next to the alert rule that you would like to change the duration
    3. Click on the arrow right “>” next to the alert rule that you would like to change the duration
    Click on the “Edit”
    4. Click on the “Edit”
    Scroll to the middle “3 Define alert conditions”, change the Evaluation interval time and Evaluation lasting time accordingly. Note: the Evaluation lasting time has to be longer than the Evaluation interval time
    5. Scroll to the middle “3 Define alert conditions”, change the Evaluation interval time and Evaluation lasting time accordingly. Note: the Evaluation lasting time has to be longer than the Evaluation interval time
    Click on “Save and exit”
    6. Click on “Save and exit”
    A notification “Rule “CO2” updated” appears at the top-right corner.
    7. A notification “Rule “CO2” updated” appears at the top-right corner.
    FAQ
    Monitor
    Can I put my own standard SIM into the monitor?

    No, meo maxi only support LTE/M or NB-IoT SIM.
    If you would like to use your own LTE/M or NB-IoT service provider, please contact meo air analytics at cs@meo.life to check compatibility.

    Why my meo maxi does not connect well?

    meo maxi connects via 4G LTE/M or NB-IoT cellular network. Please make sure that meo maxi is not being covered (especially metal). Place it closer to windows, with cellular network coverage.

    Can I use meo maxi in outdoor environment?

    Yes, only if it is under a shelter (protected from rain and excess dust).
    If you have doubt about it, please contact meo air analytics at cs@meo.life for advice.

    How long does the SIM card last for?

    Embedded SIM card last up to 3 years upon fair use (i.e. Auto for all parameters in advanced settings). The lasting period depends on various factors such as (but not limited to) “Sending interval”, “CO2 event threshold”, “Settings update interval”, “Reboot interval”.
    The lower the number, the higher data usage, implying burning data faster than expected, thus reducing time of usage with remaining data.

    Can I customize the LED color?

    Yes, you can customize the Air Quality LED color in the advanced Settings.

    Can I turn off the Air Quality LED?

    Customizing LED intensity (including OFF) is available in the advanced Settings.

    I found the provided power cable too short. Can I use my own one?

    Yes, you can use your own USB-C to USB-A cable.

    My meo maxi’s status LED is blinking pink when I plug it in, why?

    Status LED blinking pink 5 times means your meo maxi is having issue with its firmware. Please contact meo air analytics at cs@meo.life (providing its serial number and date of purchase).

    Can I install meo maxi at the ceiling?

    We do not recommend customer to install meo maxi at the ceiling. meo maxi is advised to be installed between 1 meter to 2 meters from the floor, which is the standard human breathing height.

    I have 40 rooms in a school, but I only have 10 meo maxi monitors due to limited budget. How do I allocate the monitors?

    We usually advise our customers to prioritize their locations with several factors.

    1. Time: the longer the time spent in the room, the higher the priority
    2. Population: the higher the number of occupants in the room, the higher the priority
    3. Vulnerability: the higher the number of occupants of children or elderlies, the higher the priority
    4. Ventilation: the lower the ventilation rate (e.g. with less windows/doors), the higher the priority
    How should I use the Move function in the settings? Can I buy only 1 meo maxi and move it to different rooms every day?

    The idea of the Move function is for customers to move monitors to new areas for which they have more interest. We do not recommend our customers to move the monitor in a very short time as a prolonged observation gives a comprehensive understanding of the area. And circulating the monitor prevents you from comparing different locations under the same condition.

    Is meo maxi using NDIR CO2 sensor?

    meo maxi is using the Photoacoustic NDIR sensor technology implemented by Sensirion under PASens®.

    Activation
    If I don’t have a camera on my desktop, how can I scan the QR code on the Monitor Activation Card?

    No worries, camera is not mandatory in the registration process. You can input manually the 12-character code instead.